Policies
Refund/Return Policy
Returns and refunds are only accepted for items that arrive damaged. Customers must contact us within one week of delivery and provide photos of the damage for review.
Exchanges may be considered on a case-by-case basis at our discretion.
We do not accept returns, refunds, or exchanges for reasons other than damage unless otherwise approved.
Cancellation Policy
Orders may be canceled only before they enter the production phase. Once production has started, orders cannot be canceled, modified, or refunded.
Please review your order carefully before confirming your purchase.
Privacy Policy
Effective Date: 5.26.2026
Introduction
Welcome to Tried By Fire Candle Bar LLC. We respect your privacy and are committed to protecting the personal information you may provide while using our website, application, or services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
Information We Collect
We may collect the following types of information:
Personal Information :
Name, Email, address, Phone number, Billing information, Account credentials.
Automatically Collected Information: IP address, Browser type, Device information, Operating system, Usage data and analytics, Cookies, and tracking technologies
.How We Use Your Information:
We may use your information to: Provide and maintain our services, Process transactions, Respond to inquiries and customer support requests, Improve user experience, Send updates, newsletters, or promotional materials, Monitor and analyze usage trends, Comply with legal obligations, Cookies and Tracking Technologies. We may use cookies, web beacons, and similar technologies to: Remember user preferences, Analyze website traffic, Improve performance and functionality. You can control cookies through your browser settings.
Sharing Your Information:
We may share your information with: Service providers and vendors, Payment processors, Analytics providers, Legal authorities when required by law, We do not sell your personal information unless explicitly stated.
Data Security:
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet is completely secure.
Your Rights:
Depending on your location, you may have rights including: Access to your personal data, Correction of inaccurate information, Deletion of your data, Objection to processing, Data portability, Withdrawal of consent.
To exercise your rights, contact us here on our contact page or at triedbyfireco@gmail.com.
Third-Party Links:
Our services may contain links to third-party websites or services. We are not responsible for their privacy practices.
Children's Privacy:
Our services are not intended for children under the age of 13 (or applicable age in your jurisdiction). We do not knowingly collect personal information from children.
Changes to This Privacy Policy:
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Contact Us If you have any questions about this Privacy Policy, contact us at: triedbyfireco@gmail.com